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Customer Service

We want you to be totally satisfied with your purchase.

Ordering and Payment

We accept all major credit cards and PayPal.

Restocking Schedule

Next big release is scheduled as below. 

  • April 2019: D3 Traveller with Long Strap.
  • May 2019: 10k/100k money pouches, 1M Hauly, DPP.

(Last updated March 18, 2019)

Items not listed above has no estimated dates as of now. We are unable to respond to restocking queries individually. 

Can I be waitlisted for an out of stock item?

We stopped our waitlist as the list grew too long. People already on the list will be notified as the product becomes available, first come first serve. We aim to fulfil everyone on the list first.

To stay abreast of SDR Traveller launches and re-ups, sign-up to our newsletter.

Shipping and Returns

We offer free shipping within the US on orders over $250 and similarly subsidised international shipping. See shipping options and return policy. International returns are currently not available.

I didn't get an order confirmation or any emails

Please check your junk folder. If not, you might incorrectly entered your email address. Contact us.

I have an idea for a product

We love to hear from our customers and welcome feedback. Unfortunately, we are unable to reply to each suggestion or talk about future products.

Warranty

We stand behind the quality of our products. All SDR Traveller goods are covered by a one-year warranty against manufacturing defects. Dyneema does have some unique properties and we recommend you read ownership, wear and care in order to understand what you’re buying and to make the most of these goods.

Privacy Policy

Our primary use of personal data is for our mailing list, detailed in our privacy policy.

Questions?

Any other questions - please contact us.