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Returns

We stand behind our products and services.

If you are not completely satisfied with your purchase, items may be returned for a refund within 30 days of the original purchase. All items must be in new condition, have all tags attached, be unused and undamaged. Stationery items must be unopened and unused with original packaging intact.

All sales are final for the custom and made-to-order items such as 1M Hauly Heist, and workshop items.

We do not offer returns or exchanges for products purchased through other locations than sdrtraveller.com.

International Returns - We do our best to prepare the supporting documents prior to the shipment. We are unable to offer any support or refunds for duties and taxes on returned goods.

Please contact us to initiate a return and we'll provide you with further instructions. Please note shipping and handling fees are not refunded.

 

Exchanges

Please return your item using the process above, then place your new order online.

 

We guarantee our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. Please see our warrantee for further details.