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Returns

All sales are final for sale items. No returns or exchanges for items purchased at a discounted price or custom orders.

 

For the U.S. orders

If you are not completely satisfied with your purchase, items may be returned for a refund within 30 days of the original purchase date.

  • Items must be in original new condition and must include any original packaging, including all tags, barcodes, and boxes when applicable.
  • Books and stationery items must be in its original, unopened packaging with the seal or shrink-wrap intact. 
  • All sales are final for gift cards, digital items, custom orders (such as Heist), sale or discounted items, or workshop items.
  • We do not offer returns, repairs or exchanges for products purchased through other than sdrtraveller.com. The return or exchange policy applies only to the original purchaser.
  • Shipping fees both ways will be deducted from a refund.
  • Refunds can be issued to the original form of payment or for store credit.
  • Once a return is authorized, you have 30 days to send it back. Any returns after this period will not be accepted.

Please contact us to initiate a return and we'll provide you with further instructions. 

International Orders (outside of the U.S.)

International returns are currently unavailable, sorry. The cost of shipping both ways and handling customs back are too high to make it workable for either side. More about international shipping.

We cannot offer any support on international tracking, receiving country's customs or import duties and taxes. However, we do our best to prepare the supporting documents prior to the shipment.

 

Exchanges

Please return your item using the return process above, then place your new order online.

 

Warranty

We guarantee our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. The warranty applies only to the original purchaser and to the products purchased directly from sdrtraveller.com. Dyneema does have some unique properties and we recommend you read ownership, wear and care in order to understand what you’re buying and to make the most of these goods.